Scheduling Policies
- What is a good cancellation policy for a small service business?
A good cancellation policy is clear, fair, and easy to find. Most small businesses require 24–48 hours' notice and charge a fee (often 50–100% of the service price) for late cancellations or no-shows. - How far in advance should clients book appointments?
It depends on your business and demand. For many small service businesses, booking 1–2 weeks ahead is typical, but popular providers may be booked 4–6 weeks out. Same-day bookings are often possible if you keep slots open. - Should I allow same-day appointments or walk-ins?
It can be a good idea if you have the capacity and want to fill last-minute gaps, but it can also disrupt your schedule. Many small businesses allow same-day bookings by phone or online, while walk-ins are best for quick services. - How do I handle late clients without ruining my schedule?
Set a clear late policy, communicate it upfront, and decide in advance how long you'll wait. For example, if a client is more than 10 minutes late, you may need to shorten or reschedule their appointment to stay on track. - What is the best way to schedule recurring appointments for regular clients?
Use a scheduling tool that supports recurring bookings, set a regular cadence (e.g., every 4 weeks), and confirm each appointment in advance. Automate reminders to reduce no-shows. - How do I set buffer time between appointments to avoid running late?
Add 5–15 minutes of buffer time between appointments, depending on your service. Use scheduling software to automatically block buffer time, and treat it as a non-negotiable part of your day.