Payments & Deposits
- How do I accept payments when clients book appointments online?
Use a payment processor integrated with your booking system to accept credit cards, debit cards, or digital wallets. You can require full payment, a deposit, or just store card details. - Should I take a deposit for appointments, and how much?
Yes, deposits reduce no-shows and protect your time. A typical deposit is 20-50% of the service price, but it varies by industry and location. - What is the best way to process cancellation fees?
The best way is to state your policy clearly upfront, then charge the fee automatically using a card on file or a payment link. Consistency is key. - Can I require prepayment for certain services?
Yes, you can require prepayment for any service, as long as you disclose it before booking. It's common for high-cost, high-risk, or new-client appointments. - How do I handle refunds for canceled appointments?
Your refund policy should be written and shared upfront. Typically, deposits are non-refundable for late cancellations, but you may refund if the client gives ample notice or if you can rebook. - Are there booking systems that include payment processing?
Yes, many booking systems integrate payment processing, allowing you to take deposits, prepayments, and cancellation fees directly. Examples include Square Appointments, Acuity Scheduling, and Vagaro.